Returns & Exchanges
At 401 Games, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for unopened products in their original packaging. Please note that certain items, such as TCG singles and clearance products, are considered final sale.
Verify Eligibility
Ensure your item is unopened, in its original shrink-wrap, and was purchased within the last 14 days to qualify for a refund or exchange.
Contact Support
Email our customer service team with your order number and a brief explanation of the return to receive a Return Merchandise Authorization (RMA).
Pack and Ship
Securely package the items with a copy of your receipt and ship them back to our designated warehouse address using a tracked shipping method.
Receive Refund
Once our team inspects the returned goods, we will process your refund to the original payment method, excluding any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing