Frequently Asked Questions
Everything you need to know about shopping at 401 Games.
What are your shipping rates and delivery times?
We offer flat-rate shipping across Canada and the United States. Orders are typically processed within 1-3 business days, with delivery times varying based on your location and selected shipping method.
Can I pick up my online order in-store?
Yes, we offer free in-store pickup at our retail locations. Simply select the 'In-Store Pickup' option during checkout and wait for an email notification confirming your order is ready.
What is your return policy for games and collectibles?
Unopened items in original packaging can be returned within 14 days of purchase with a valid receipt. Please note that TCG singles, clearance items, and opened software or board games are final sale.
How do pre-orders work?
Pre-ordering guarantees your copy of an upcoming release. Payment is collected at the time of purchase, and your order will be shipped or available for pickup as soon as the official release date occurs.
Do you buy or trade Trading Card Game (TCG) singles?
Yes, we have a robust trade-in program for popular TCGs like Magic: The Gathering, Pokémon, and Yu-Gi-Oh! You can submit a buylist online or visit us in-store for an appraisal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 401 Games digital gift cards for online transactions.